Billing Terms and Conditions

Last updated: March 18, 2026

At SelfFit, we are committed to providing a secure, transparent, and convenient shopping experience. This Payment Policy explains how payments are processed, your rights as a customer, and the protections in place under UK law.

1. Accepted Payment Methods

We accept the following payment options for purchases on SelfFit:

  • Credit & Debit Cards: Visa, MasterCard, Maestro, American Express

  • PayPal

  • Apple Pay & Google Pay

All payments are processed in British Pounds (GBP).

Note: Bank transfers or alternative payment methods are available only for special bulk orders. Please contact us directly at customersupport@selffit.co for details.

2. Payment Processing

  • Payment must be completed at the time of purchase.

  • Orders will not be processed or shipped until full payment has been received.

  • If a payment is declined, cancelled, or fails, the order will not be confirmed.

  • By making a payment, you confirm that you are authorised to use the chosen payment method.

3. Pricing & Currency

  • All prices listed on the SelfFit website are in GBP and include applicable UK VAT where required.

  • Prices are subject to change, but any change will not affect orders already placed and confirmed.

  • Shipping costs (if applicable) and any other additional fees will be clearly displayed at checkout.

4. Secure Payment Processing

  • Payments are handled using SSL encryption and trusted payment gateways to ensure the security of your transactions.

  • We do not store your card or payment details on our systems.

  • Your data is handled in accordance with our Privacy Policy and UK GDPR regulations.

5. Refunds & Chargebacks

  • Refunds are processed in line with our Refund & Returns Policy, which complies with UK Consumer Rights Act 2015 and distance selling regulations.

  • Unauthorized chargebacks or disputes may be contested. If you experience a payment issue, please contact us first at customersupport@selffit.co so we can resolve it.

  • Refunds will generally be issued to the original payment method and processed within the timeframes outlined in our Refund & Returns Policy.

6. Fraud Prevention

  • SelfFit reserves the right to cancel or hold any order suspected of fraud or unauthorized activity.

  • Additional verification (such as identity confirmation) may be requested for high-value transactions to comply with anti-fraud and anti-money laundering obligations.

7. Your Rights Under UK Law

  • You have the right to cancel an order within 14 days under the Consumer Contracts Regulations (distance selling rules), starting the day after you receive your goods.

  • Refunds for cancelled orders will be processed within 14 days of receiving the returned item or confirmation of cancellation.

  • All payments are protected, and you are entitled to full transparency regarding any charges before purchase.

8. Contact Us

If you have any questions or issues regarding payments, please contact us:

We do our best to respond to all queries within 1–2 business days.