FAQ

Welcome to the SelfFit FAQ page. We’re here to answer your questions and make sure you have a smooth shopping experience. If you need further assistance, please contact us at customersupport@selffit.co or +44 7752 658870.

1. How long will it take to receive my order?

  • Processing time: 1–3 business days

  • Estimated delivery time (UK only): 2–5 business days

  • Once your order is shipped, you’ll receive a tracking number to monitor progress.
    For more details, please see our Shipping Policy.

2. Do you offer free shipping?

Yes! All orders within the UK include free standard shipping. See our Shipping Policy for details.

3. Where is SelfFit located?

SelfFit is a UK-based online store:
14 Fifth Avenue, Filton, Bristol, BS7 0LP, United Kingdom

4. What if I receive a defective or damaged product?

If your item arrives damaged, defective or not as described, please contact us as soon as reasonably possible. We may ask for photographs to help assess the issue. Where appropriate, we’ll provide a replacement or refund at no cost. This does not affect your statutory rights.
See our Refund & Returns Policy for full details.

5. Can I cancel my order after it’s placed?

Under UK Consumer Contracts Regulations, you may cancel an order within 14 days of receipt for any reason.
Please contact us at customersupport@selffit.co to initiate cancellation.

6. What is your return policy?

We offer a simple and transparent returns process. For change-of-mind returns, please tell us within 14 days of receiving your order and return it within the following 14 days. You may inspect the item as you would in a shop; any deduction for excessive handling is explained in our policy. Different rights apply to faulty, damaged or misdescribed goods.
Full details are in our Refund & Returns Policy.

7. When will I receive my refund after returning a product?

Once we receive and inspect your return, refunds will be processed to your original payment method within 5–10 business days.
See our Refund & Returns Policy for more details.

8. Do you offer any warranties or guarantees?

We provide a 30-day returns guarantee. If an item is faulty, damaged or not as described, you may also have rights under UK consumer law beyond this period. Our guarantee does not affect your statutory rights.
Please refer to our Refund & Returns Policy for details.

9. How can I contact customer support?

You can reach our team via:

Email: customersupport@selffit.co

Phone: +44 7752 658870

Business hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)

You can also use our 24/7 chatbot on the website for instant assistance.

We aim to respond within 1–2 business days.

10. Do you ship internationally?

No, we currently ship only within the UK to ensure compliance with UK consumer protection law and safe delivery.

11. Do you have a physical store location?

No, we are an online-only store, allowing us to offer the best prices and a wide selection of products.

12. Can I place a bulk order for my business or organization?

Yes! Please contact us at customersupport@selffit.co to discuss bulk orders.

13. How can I exchange a product?

Exchanges are handled according to our Refund & Returns Policy. Items must meet return conditions to be eligible for exchange.

14. How can I track my order?

After your order is shipped, you’ll receive a tracking number via email. You can use this link to monitor your package’s progress with the carrier.

You can also track your order anytime directly on our website here: https://selffit.co/apps/parcelpanel

Contact Information