Refund policy

At SelfFit, we want you to be satisfied with your purchase. This policy outlines your rights and how to return items.

1. Your Right to Cancel (UK Customers)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, for any reason.

  • You then have a further 14 days to return the item

  • You will receive a full refund, including the standard delivery cost

To exercise your right to cancel, please contact us at:
customersupport@selffit.co

2. 30-Day Returns Guarantee

In addition to your legal rights, SelfFit offers a 30-day return period from the date you receive your order.

3. Return Conditions

Under UK law, you must take reasonable care of the goods while they are in your possession.

  • You may inspect and handle items as you would in a physical shop

  • Items should be returned in original packaging where possible

  • We may reduce your refund if the item shows signs of excessive handling or use

(This is in line with the Consumer Rights Act 2015)

4. Return Costs

  • Faulty, damaged, or incorrect items:
    We will cover return costs and provide a full refund.

  • Change of mind / unwanted items:
    You are responsible for return shipping costs unless otherwise stated.

5. How to Return an Item

  1. Contact us at customersupport@selffit.co with your order number

  2. We will provide return instructions

  3. Package the item securely

  4. Send it using the advised return method

6. Refunds

Once we receive your return:

  • We will inspect the item

  • Refunds are processed within 14 days of receiving the item or proof of return

  • Refunds will be issued to your original payment method

7. Exchanges

If you would like to exchange an item for a different size or product, please contact us and we will assist you.

8. Non-Returnable Items

Certain items cannot be returned for hygiene or safety reasons if unsealed after delivery. These items will be clearly marked on the product page.

9. Faulty or Damaged Items

If your item is faulty, damaged, or not as described, please contact us as soon as possible.

You are entitled to a repair, replacement, or refund under the Consumer Rights Act 2015.

10. Contact Information

Business Name: SelfFit
Owner: Dylan Sweeney
Address: 14 Fifth Avenue, Filton, Bristol, United Kingdom, BS7 0LP
Email: customersupport@selffit.co
Phone: +44 7752 658870